1. Agreement Overview
These terms and conditions ("Agreement") govern the provision of implementation, training, support, customization, software development, or other technical services ("Services") by CRNM LLC ("we," "us," or "our") to the client ("you" or "your"). By engaging our services, you agree to these terms and conditions.
2. Services
We offer a range of technical services, including but not limited to:
- Odoo software implementation and customization
- Production services, such as video editing, camera operation, replay operation, etc.
- Training on software and technical tools
- Technical support for software and IT infrastructure
- Technical consulting for business and IT projects
The specific scope of the Services will be determined on a case-by-case basis, and will be agreed upon in separate contracts or agreements.
Recurring software support hours are tracked in 15-minute increments. These hours are cumulative and may be used in a single session or across multiple shorter sessions. Unused hours will roll over to the following month but will expire at the end of that month.
3. Pricing and Payment
Our fees for Services are determined based on the scope and complexity of the work. Specific pricing and payment terms will be outlined in a separate contract or invoice. Payments are due upon receipt unless otherwise stated.
4. Client Responsibilities
You, as the client, agree to:
- Provide accurate and complete information necessary for us to deliver our services.
- Grant access to your systems, facilities, and personnel as needed for the successful completion of the services.
- Designate a primary point of contact for communication and decision-making during the course of our engagement.
- Cooperate with our team during the implementation, training, support, or other technical services, and follow our guidance to ensure a smooth process.
- Ensure that your systems, software, and hardware comply with applicable standards and regulations.
For services that involve technical production or on-site work, you are responsible for:
- Providing a safe and suitable environment for our team to work.
- Ensuring all necessary permits and permissions are in place.
- Complying with any health and safety regulations and protocols.
Failure to fulfill these responsibilities may impact the quality or timeliness of our services and could result in additional costs or delays.
5. Confidentiality
We agree to maintain the confidentiality of any sensitive information provided by you during the course of our Services. You also agree to keep confidential any proprietary information related to our business.
6. Limitation of Liability
We will not be liable for any indirect, incidental, or consequential damages arising from the use of our Services, even if we have been advised of the possibility of such damages. Our liability for any claims arising from the provision of Services is limited to the amount paid by you for the specific Services.
7. Termination
Either party may terminate this Agreement with written notice if the other party breaches any material term of the Agreement or if the project cannot proceed for reasons beyond either party's control. In the event of termination, the following conditions apply:
- Payment for Completed Work: You are responsible for paying for all services and work completed up to the date of termination. This includes any work in progress or any materials purchased specifically for your project.
- Return of Property: Upon termination, each party agrees to return any property, confidential information, or equipment belonging to the other party.
- Effects of Termination: Termination does not absolve you from any payment obligations for services rendered. All outstanding invoices must be paid within 30 days after the termination date.
- Termination Due to Breach: If this Agreement is terminated due to a breach, the non-breaching party may pursue additional legal remedies to recover damages.
8. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Florida. Any disputes arising from or relating to this Agreement will be resolved exclusively in the courts of Florida.
9. Miscellaneous
If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. This Agreement constitutes the entire agreement between the parties regarding the provision of Services.